Refund policy

Last updated: October 27, 2026

Return and Refund Policy

At Starloock we want you to love what you ordered. If something is not right, we will make it right.

Returns

You may request a return within 14 days of the delivery date. The item must be unworn, unwashed and unused, with original tags and packaging, in the same condition you received it. Underwear, lingerie and swimwear can only be returned if unopened and sealed, for hygiene reasons.

How to start a return

Email support@starloock.com within 14 days of delivery with your order number and the reason. Please do not send anything back before we confirm. We reply within 1 to 2 business days with the return instructions and address.

Return shipping

If you change your mind or the size does not fit, return shipping is paid by the customer. If the item arrived damaged, defective or is not what you ordered, we cover the return shipping or you can keep the item.

Damaged, defective or wrong items

Email us within 7 days of delivery with your order number and clear photos of the item and packaging. We will send a free replacement or a full refund, whichever you prefer.

Refunds

Once we receive and inspect your return we will email you. Approved refunds go to your original payment method within 5 to 10 business days. Original shipping is refunded only when the return is due to our error.

Late or lost orders

Orders usually arrive in 8 to 10 business days. If your order has not arrived 20 business days after shipping, contact us and we will send a replacement or a full refund.

Cancellations

You can cancel for a full refund before your order ships. Contact support@starloock.com as soon as possible. For exchanges, return the item and place a new order for the size or colour you want.